Legal
Privacy, Data & Cookies Policy
Last updated: 06/05/2026
This Privacy, Data & Cookies Policy explains how Meraki Halo ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website, submit an enquiry, request a quote, or get in touch with us.
Meraki Halo is a trading style of Meraki Halo Contracts Ltd. Registered in Scotland. Company number SC704512.
We are committed to protecting your privacy and handling your data transparently and securely, in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
2. What Personal Data We Collect
Information you provide directly
When you submit an enquiry form, request a quote, contact us by phone, email, WhatsApp, or through social media, we may collect the following information solely for the purpose of assessing and providing our services to you:
- Full name
- Email address
- Telephone number
- Address or postcode
- Whether you are a homeowner or landlord
- Property type, such as flat, bungalow, terraced, semi-detached or detached
- Project type requested, such as windows, doors, or windows and doors
- Service-specific details you choose to provide, such as the reason for upgrading, the type of windows or doors required, access issues, preferred materials, or details about your current installation
- A description of any issue or additional context you supply
- Your marketing preferences, where you choose to opt in to offers, deals or updates
Note on special category data: We do not routinely collect special category personal data relating to health, race, religious beliefs, political opinions or similar matters. We will only collect this if there is a clear reason for doing so and with your explicit consent.
Information collected automatically
When you visit our website, we may automatically collect:
- Internet protocol (IP) address or a hashed version of it
- Browser, device and connection information
- Session information, including pages viewed, page response times, length of visits, page interactions and methods used to browse away from the site
- Referrer, landing page and landing URL
- Marketing attribution data, such as UTM parameters, Google click identifiers (gclid) or Facebook click identifiers (fbclid)
- Cookie and consent preference records
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiry and provide the services you have requested
- Prepare quotes, arrange surveys and discuss suitable window or door options
- Provide ongoing customer assistance, installation support and aftercare
- Contact you regarding your enquiry, quote, booking, installation, guarantee or support request
- Send service-related notices where relevant
- Send marketing messages where you have opted in
- Understand how visitors use the website and improve our pages, forms, advertising and services
- Measure the performance of advertising and promotional campaigns
- Protect the website from misuse, spam or security risks
- Create aggregated statistical data to improve our services
- Comply with applicable legal or regulatory obligations
4. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent – where you accept non-essential cookies, opt in to marketing, or provide explicit consent for a specific purpose
- Legitimate interests – to respond to enquiries, improve our services, understand website performance, protect our website and operate our business
- Contractual necessity – where processing is required to provide a quote, carry out agreed services, manage bookings, provide aftercare, or take steps before entering into a contract with you
- Legal obligation – where we are required to retain data by law, such as for tax, accounting, compliance or record-keeping purposes
5. How We Store and Protect Your Data
Enquiry data submitted through our website is stored securely using industry-standard infrastructure. We retain personal data only for as long as necessary for the purpose it was collected, or as required by law.
All data is stored and processed in accordance with UK GDPR requirements. Access is restricted to authorised personnel and trusted service providers who need access to perform their role.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
6. Sharing Your Data
We do not sell your personal data.
We may share data with trusted third parties where necessary, including:
- Our website hosting, database and infrastructure providers
- Consent management providers
- Analytics providers, including Google Analytics 4 (GA4)
- Tag management providers, including Google Tag Manager
- Advertising platforms, such as Meta/Facebook and Instagram, and Google Ads
- Email, telephone, WhatsApp or communication service providers
- Form, spam-prevention and website security providers
- Installation, supplier or subcontractor partners where needed to deliver the service you have requested
- Professional advisers such as accountants, legal advisers or IT consultants
- Regulators, public authorities or law enforcement where legally required
All third parties are required to process personal data securely and in compliance with data protection legislation.
7. International Data Transfers
Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses, adequacy regulations or equivalent safeguards, to ensure your data remains protected.
8. Cookies Policy
What are cookies?
Cookies are small text files placed on your device when you visit a website. Similar technologies can include pixels, tags, local storage and other tools that store or access information on your device. They help the site function properly, remember your choices and improve user experience.
Cookies and technologies we use
Our website may use:
- Essential cookies – required for the website to function, including security, consent management, form protection and basic session management
- Analytics cookies – used to understand how visitors use the site and interact with our pages, forms and campaigns. We use Google Analytics 4 (GA4), usually through Google Tag Manager, where measurement consent has been given
- Marketing cookies – used to support advertising, retargeting and promotional campaigns, including services such as Google Ads and Meta/Facebook or Instagram advertising, where marketing consent has been given
Managing cookies
You can manage or disable cookies through your browser settings or via our website's cookie consent banner. You can also reopen cookie preferences from the "Cookies preferences" link in the website footer.
Please note that disabling essential cookies may affect website functionality. Non-essential analytics and marketing cookies are only used where required consent has been given.
9. Marketing & Advertising
If you have opted in, we may contact you from time to time with promotional messages, offers or updates by email, telephone, text message, WhatsApp or other agreed communication channels. We may also use social media and advertising platforms to promote our services.
You can change your contact preferences or unsubscribe at any time by contacting us at info@merakihalo.com or by clicking the unsubscribe link in our emails where available.
10. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
- Complain to the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at info@merakihalo.com.
11. Complaints
If you have concerns about how we handle your data, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
12. Changes to This Policy
We reserve the right to modify this Privacy, Data & Cookies Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will update the "Last updated" date above and, where appropriate, provide additional notice on the website.